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Schedule 2nd day

Schedule 16 October 2009

8.30-9.00	Reception with coffee and tea
9.00-9.15	Opening of the second congress day by the moderator and summary of the forums Joachim Gutmann, Board member, GLC Glücksburg Consulting AG
9.15-10.00	Crisis on the financial markets: consequences for the stressed relationship between lending institutions and borrowers Causes and effects of the crisis on the financial markets The lending institutions’ reactions Strategies for borrowers Prof. Dr Michael Lister, Chair of finance, banking and controlling, chair of real estate, School of Management and Innovation SMI, Steinbeis-Hochschule Berlin SHB
10.00-10.30	Dilemma for the sector – receivables management between outsourcing and insourcing Markus P. Neuhaus, Lawyer, certified accountant, tax consultant, Reorganisation Services, Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft
10.30-10.45	Selling without orientation sells customers short! Questions and discussions
10.45-11.15	Break with coffee and tea
11.15-11.45	Receivables management – new dawn for a profession Representation of the profession’s interests Quality offensive Receivables management in Europe and beyond Hans Ludwig Körner, Board member, BDIU (Bundesverband Deutscher Inkasso- Unternehmen e.V. – Federal Association of German Debt Collectors, Berlin)
11.45-12.15	Current developments and future trends in EU Payment System, SEPA now and in future SEPA main developments and timing issues eSEPA and customer incentives for change e-invoices and m-payment, the future of technical integration New market dynamics, the impact of globalisation and regulations Harry Leinonen, Advisor to the Board, Bank of Finland
12.15-13.00	New markets, new opportunity – if it’s managed properly from an intercultural point of view Ina Baum, Managing Director, itim Germany
13.00-13.30	Questions and closing discussion
13.30	End of the congress followed by a snack

Programme 1st day