Parallel forums

Forum A: Banking and Insurances

14.45–15.00
Opening and moderation of the forum
Thomas Schmitt, Insurance team leader, Finance paper Handelsblatt GmbH

15.00–15.30
Credit Risk Management during Crisis Period

Assessment of credit risk
Work out of delinquent loans
Strict collection or reorganization of loans
Transformation of non collateralized into collateralized loans

Dr. Gligor Bishev, PhD of Economics, Chairman of the Board of Directors, Stopanska Banka AD Skopje, Macedonia/FYROM

15.30–16.00
From decentralized to centralized arrears management

Reporting
Managing certificates of unpaid debts
Software solutions

Michael Meier, Head of after-sales service for private customers, member of the board and the extended group management, Helsana Versicherungen AG, Switzerland

16.00–16.30
Break with coffee and tea

16.30–17.00
Managing Credit in a developing Market

Lack of developed credit bureaus
Understanding of Credit Scoring
Fraud Prevention
Late Payment Culture
Available collection methods

Ian Glover, Chief Risk Officer, Unicredit Consumer Financing, Bulgaria

17.00–17.45
Panel discussion

17.45
End of the first congress day

18.30
Departure to the evening event

Forum B: Services and Production

14.45–15.00
Opening and moderation of the forum
Georg Holzach, Moderator, Hessian Broadcasting Corporation

15.00–15.30
Payment solutions and risk management – options and perspectives

Invoice purchasing as a pillar of business
Credit purchasing as a means of increasing customer loyalty
The payment pause as a piggy-back offering
How the chosen payment method influences the customer’s creditworthiness, how the customer’s creditworthiness influences the range of payment methods on offer
Assessing the risks and results of various payment methods
Does the Internet really provide us with new payment solutions?

Andreas Rupp, Head of credit, Baur Versand (GmbH & Co KG)

15.30–16.00
Credit risk and collections management best practices in telecommunications

Credit risk
Collections proactivity
Profit centre
Value creation

George Karakyriakos, Credit Risk & Collection Directors, WIND HELLAS S.A., Greece

16.00–16.30
Break with coffee and tea

16.30–17.00
Professional receivables management

Receivables management as the basis for functioning risk and quality management
Own department, outsourcing, cooperation – effective collaboration with service providers
Personnel deployment planning: workforcement and mobile debt collection
What happens when the customer doesn’t pay? Cancel right away or send a reminder first?