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Schedule 2nd day

Schedule 18 October 2007

8.30 – 9.00	Reception with coffee and tea
9.00 – 9.30	Opening of the congress’s second day by the moderator, summary of the forums Prof Dr Stephan Paul
9.15 – 9.45	Eastern Europe - growth market par excellence Development of the banking market in the CEE region in recent years Interconnection between growing purchasing power and demand for financial services Main challenges Mag. Regina Ovesny-Straka, Chairman and CEO, Slovenská Sporitel’nˇa, a. s.
9.45 – 10.15	Entering Eastern Europe - opportunities and risks Klaus Schwind, Head of Accounting, HeidelbergCement AG
10.15 – 10.45	Selling without orientation sells customers short! The unsatisfactory day-to-day selling situation at banks One strategic concept beats 100 promotions International examples show the way Dr Christian Rauscher, Lecturer, Donau-Universität Krems for Economics and Management
10.45 – 11.00	Questions and discussion
11.30 – 12.00	Receivables management in the auto finance environment Issues of and backdrop to project implementation Why have a professional collection management system? Implementation of the project Outlook and learning experience Peter Hemkentokrax, Managing Director, Santander Consumer Debit GmbH
12.00 – 12.30	Examining subscription in telecommunication companies and working out how to protect yourself Establish a ‘zero tolerance’ to fraud Learn from internal experiences Share your experiences with other companies Check the retailer’s history Check your employees Phil Watson, Head of Experian Decision Analytics, UK, Experian Ltd.
12.30 – 13.00	Alternative financing channels from the point of view of a biotech company Private financing rounds Financing via the capital market Project financing Balance-sheet-based financing Cash-driven M&A transactions Jan Thyen, Senior Vice President Corporate Finance, Evotec AG
13.00 – 13.30	Concluding discussion
13.30	End of congress and snack

Programme 1st day