Parallel forums

Forum A: Risk and Information Management

14.45 – 15.00
Moderation, introduction to the speakers
Prof Dr Stephan Paul 

15.00 – 15.45
Optimization in collections and recovery

• Optimization call centres
• Optimization benchmark
• Optimization people
• Optimization strategies

Bob Welsh, Principal Consultant, Collections and Recovery Solutions, IBM Ltd.

15.45 – 16.15

Break with coffee and tea

16.15 - 17.00
Integrated risk management for enhancing the value chain

• Risk-minimizing credit policy versus risks/opportunities
• Capital costs
• Customer clustering
• Pricing models for the efficient management of your risk portfolio

Dr Markus Riess, Chief Financial Officer, Sanitas Troesch AG

17.00 - 17.45
The future of risk management – current developments and trends

• Components of risk management
• The development of treasury management at banks and savings banks

Dr Bernd Hochberger, Head of Treasury, Stadtsparkasse Munich

17.45 - 18.15
Questions and discussion

18.15
End of the first congress day

19.00
Start of the evening event 

Forum B: Outsourcing of Receivables Management

14.45 – 15.00
Moderation, introduction to the speakers
Lara Flemming, KG EOS Holding GmbH & Co 

15.00 – 15.45
Optimizing the processes all along the value chain

• The four pillars of successful receivables management
• Further indicators of success
• Specialization and/or ‘assembly-line’ processing?
• Practical experience

Manfred Schmidbauer, Head of Receivables Management, FIAT Bank GmbH

15.45 – 16.15
Break with coffee and tea

16.15 - 17.00
Managing operative receivables in the Petrol Group

• Strategy for the collection of receivables
• Automated computer supported system (blocking, automatic limits, manual limits, dunning procedures, dealing with customers individually)
• Online access to national and international rating systems and databases
• Remuneration of sales representatives depending on receivables balance

Strategy for the collection of receivables

Mag. Alenka Vrhovnik Težak, Member of the Board and CFO, Petrol d.d.

17.00 - 17.45
Outsourcing of receivables management – opportunities and risks

• Emerging markets specifics and solutions:
  – benefits of outsourcing
  – quick results without ‘big’ investments
• Risks:
  – damage to image resulting from firm actions against debtors
  – quality assurance for the application of international standards
  – best practice in collection processes
• Efficiency management

Dr Peter Harold, Deputy Chairman of MB and Chief Operating Officer, UniCredit Bulbank

17.45 – 18.15
Questions and discussion

18.15
End of the first congress day

19.00
Start of the evening event

 

Forum C: Cash Flow Management

14.45 – 15.00
Moderation, introduction to the speakers
Markus Burkhardt, KG EOS Holding GmbH & Co 

15.00 – 15.45
Building up consumer collections and recovery capacities in Slovakia

• Development of consumer finance markets in CEE
• Growth drivers and risks
• Evolution of collection methodology and process
• The collections cycle and recent developments
• What the future holds

Jonathan Locke, Member of the Management Board, Chief Risk Officer, VUB, a.s

15.45 – 16.15
Break with coffee and tea

16.15 – 17.00
Efficient management of problem credits

• Integrating a ‘bad bank’
• Disposing of risk
• Processing problem credits

Udo Wittler, Chairman of the Board, BAG Bankaktiengesellschaft

17.00 – 17.45
Immobilienworkout – lengthy ordeal or quick solution?

• Non-performing real estate loans – the unpopular growth market
• Realization by auction – the never-ending story
• External receivables management – an efficient alternative

Christian Koch, Managing Director, KOCH IMMOBILIEN IVD

17.45 – 18.15
Questions and discussion 

18.15 End of the first congress day

19.00 Start of the evening event